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Help Centre Updated 2026

788 when FAQ – Your Betting Questions Answered

Everything you need to know about your account, deposits in PKR, cricket betting, withdrawals and more — all in one place.

Account Deposits Withdrawals Betting Bonuses Security Responsible Gaming

Quick Overview

What Can We Help You With?

Browse our most visited help topics or scroll to the full FAQ below.

Account & Login

Trouble signing in, forgot your password, or need to update your details? All account questions are covered in the FAQ below.

PKR Deposits via JazzCash & Easypaisa

Step-by-step guides on adding funds using JazzCash, Easypaisa, Raast or direct bank transfer — in Pakistani Rupees.

Cricket & PSL Betting

Questions about how betting markets work for Pakistan Super League, T20 internationals and other cricket fixtures.

Withdrawals

How long do withdrawals take? Which methods are available? What is the minimum PKR amount? Find out here.

Bonuses & Promotions

Understand wagering requirements, deposit bonus conditions and how to claim free bet credits on 788When.

Security & Privacy

How your data is protected, what two-factor options are available, and what to do if you suspect unauthorised access.

About 788When

788When is an online betting and gaming platform built for players in Pakistan. It brings together sports betting — with a strong focus on cricket, PSL, T20 internationals and football — alongside a full Game Lobby that includes live casino tables, slots, bingo and more. The platform is designed to work smoothly on both mobile browsers and desktop, and all deposits and withdrawals are handled in PKR.

If you have a question that is not answered in the FAQ below, you can also check the Responsible Gaming page for self-management tips, or review the Terms and Conditions for the full platform rules. For quick navigation, use the category pills above to jump to the topic you need.

Account & Login

Head to the Register page and fill in your details — a valid Pakistani mobile number, email address and a few personal details. Verify your mobile number using the code sent via SMS, set a strong password, and your account is ready. The whole process takes about two to three minutes. You must be 18 or older to register.

Go to the Login page and tap "Forgot password?" below the login form. Enter the phone number or email linked to your account. A verification code will be sent to your registered mobile. Enter the code, create a new password, and you are back in. If you no longer have access to your registered number, contact support using the email on this page.

No. 788When allows one account per person. Duplicate accounts are flagged during verification and may result in both accounts being suspended. If you have lost access to your original account, use the password reset option or reach out to support — do not create a second account as a workaround.

Log in to your account and go to Account Settings. From there you can update your contact details. Changing a phone number requires verification via the old number first, so do this before you lose access to that SIM. Updating your email follows a similar confirmation step sent to your current address.

Deposits

788When supports deposits via JazzCash, Easypaisa, Raast, direct Bank Transfer, debit/credit cards and other mobile wallets. All transactions are processed in PKR — there is no currency conversion and no hidden charges applied by the platform. Visit the Deposit page after logging in to see your available options.

The minimum deposit on 788When is PKR 200. This applies across all supported methods including JazzCash and Easypaisa. There is no maximum deposit cap set by the platform, though your individual bank or mobile wallet may have its own daily transfer limits.

JazzCash and Easypaisa deposits are credited almost instantly — usually within 30 seconds to 2 minutes. Raast transfers are also fast, typically under 5 minutes. Bank transfers can take between 1 to 4 hours depending on your bank. If your balance has not updated after the expected time, check that the transaction was completed on your wallet or bank side before contacting support.

First, wait a few minutes and refresh your account balance — sometimes there is a short processing delay. If the amount still does not reflect after 15 minutes, note down the transaction reference number from your JazzCash, Easypaisa or bank app and send it to the support email listed in the footer. The team can trace the payment and credit your account manually once the transaction is confirmed.

Withdrawals

Log in to your account, go to the Withdraw section under your balance dashboard, select your preferred method (JazzCash, Easypaisa, Bank Transfer or other supported wallets), enter the amount in PKR and confirm. Withdrawals are sent to the same method you used for your most recent deposit by default, which helps with verification.

The minimum withdrawal amount is PKR 500. This applies to all methods. There is no platform fee charged on standard withdrawals, though your bank or wallet provider may apply their own processing fees on incoming transfers.

Most withdrawals to JazzCash and Easypaisa are processed within 1 to 4 hours. Bank transfers typically take 1 to 2 business days depending on your bank. Withdrawal requests submitted on weekends or public holidays in Pakistan may be processed on the next working day. You will receive a notification once your withdrawal has been approved and sent.

Betting

Cricket is the main focus — covering Pakistan Super League (PSL), T20 internationals, bilateral series and global ICC tournaments. Football betting is also available for major leagues and international matches. Esports markets are growing on the platform as well. Head to Sports or Betting in the menu to see all live and upcoming markets.

Yes. 788When offers in-play (live) betting on cricket fixtures including PSL games and international T20s. Odds update in real time as the match progresses. You need to be logged in and have funds in your account to place a live bet. Markets may be suspended briefly during key moments such as wickets or powerplay overs.

If a cricket match is abandoned before a result is determined and no DLS method applies, your stake is typically refunded in full to your account balance. For matches reduced by rain where DLS is applied and a winner is declared, bets are settled on the official result. Full details are in the Terms and Conditions.

The minimum single bet on 788When is PKR 50. For accumulator or combo bets, the same minimum applies per selection. Maximum bet limits vary by market and event — higher-profile matches like PSL finals may have different limits than regular season fixtures.

Bonuses & Promotions

After registering and making your first deposit, the welcome bonus is applied automatically to your account — no promo code needed. The bonus amount and any wagering requirements are shown on the promotions page inside your account dashboard. Make sure to read the conditions before using the bonus funds, particularly the minimum odds and turnover requirements.

A wagering requirement means you need to bet the bonus amount a certain number of times before you can withdraw it as real cash. For example, if you receive a PKR 1,000 bonus with a 5x wagering requirement, you need to place PKR 5,000 in qualifying bets before the bonus converts to withdrawable balance. Each bonus promotion has its own specific terms — always check the details in your account.

Yes, most bonuses on 788When have an expiry window — typically 7 to 30 days from the date they are credited. If the wagering requirements are not completed within the validity period, the bonus and any winnings from it are removed from your account. The exact expiry date is shown on each active bonus in your dashboard.

Security & Privacy

All data transmitted between your device and 788When is encrypted using SSL/TLS. Payment information is handled through secure payment gateways and is never stored on the platform servers in plain form. Your personal details are not sold or shared with third parties. Full details are in the Privacy Policy.

Change your password immediately via the Login page using the "Forgot password?" option. Then contact 788When support by email (listed in the footer) with your account details and a description of the suspicious activity. The team can review login logs and temporarily lock your account while the issue is investigated.

Use a strong, unique password that you do not use on any other site. Never share your login credentials with anyone. Always log in from the official URL — 788when.net — and avoid public Wi-Fi when accessing your account or making transactions. If you receive an unexpected OTP or password reset message, do not share the code with anyone claiming to be support staff.

Responsible Gaming

Yes. 788When provides self-management tools in your account settings where you can set daily, weekly or monthly deposit limits in PKR. You can also set session time reminders. These tools are designed to help you stay in control of your gaming activity. Visit the Responsible Gaming page for full guidance.

If you feel that betting is affecting your finances, relationships or mental wellbeing, take a break. Use the self-exclusion option in your account settings to temporarily or permanently restrict access to your account. You can also reach out to support by email to request a cooling-off period. Remember — gaming should be a form of entertainment, not a way to earn income or recover losses.

No. 788When is strictly for adults aged 18 and above. Age verification is carried out during registration. If you are a parent or guardian, use device-level parental controls to prevent underage access to betting platforms. We take our responsibility seriously when it comes to keeping minors away from gambling content.

Still Have a Question?

If your question is not covered in the FAQ above, the best way to get help is by emailing the 788When support team at the address listed in the footer. Include your registered phone number (not your password), a brief description of the issue, and any relevant transaction reference numbers. The team typically responds within a few hours during business hours in Pakistan.

For platform rules, bonus conditions and privacy details, you can also browse the Terms and Conditions, Privacy Policy and Responsible Gaming pages available in the footer. These are kept up to date and cover the full detail behind the answers in this FAQ.

Quick Links

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Help Topics

Account & Login Deposits (PKR) Withdrawals Cricket & PSL Betting Bonuses Security Responsible Gaming

Supported Payments

All deposits and withdrawals in PKR:

JazzCash Easypaisa Raast Bank Transfer Cards

Responsible Gaming

Set a budget. Manage your time. Gaming is for adults 18+ only. Never bet more than you can afford to lose.

Read More

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