Privacy Policy – 788 When Pakistan Betting Platform

1 Introduction

Welcome to the 788 When Privacy Policy. 788 When operates the online sports betting and gaming platform available at 788when.net. This policy covers all personal data collected when you visit, register on, or use the platform.

We understand that privacy is a genuine concern for players in Pakistan, particularly when accounts involve financial transactions in PKR through services like JazzCash and Easypaisa. This policy is written in plain English so you know exactly what happens to your information — without having to wade through legal language to find the important parts.

By using 788 When, you acknowledge that you have read and understood this Privacy Policy. It should be read alongside the Terms and Conditions and the Responsible Gaming guidelines, all of which form part of your agreement with the platform.

2 What We Collect

We collect the following categories of personal information:

We do not collect special category data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request you make voluntarily.

3 How We Collect Your Information

Your data comes to us through the following means:

• Direct input: Information you enter during registration, deposit, withdrawal, or contact with support — including your name, email, and PKR payment details.
• Automated collection: Data gathered automatically as you use the platform — device identifiers, IP addresses, session duration, and pages visited.
• Betting and gaming activity: Records of bets placed on cricket, PSL matches, football, esports, and any Game Lobby or Bingo activity.
• Payment processors: Transaction confirmation data received from JazzCash, Easypaisa, Raast, or your bank. We receive confirmation of the transaction, not your full payment credentials.
• Verification providers: Where identity documents are requested, these may be processed by a third-party verification service operating under a confidentiality agreement with 788 When.

We do not purchase data lists or acquire your personal information from social media platforms, data brokers, or any third-party sources not directly connected to your account activity on 788 When.

4 How We Use Your Data

The personal information we hold is used for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity and age, and keeping your details up to date.
• Processing transactions: Handling deposits and withdrawals in PKR through your chosen payment method — whether JazzCash, Easypaisa, Raast, bank transfer, card, or mobile wallet.
• Delivering platform services: Enabling you to place bets on cricket, PSL, T20, football, esports, and use the Game Lobby, Bingo, and all other platform features.
• Fraud prevention and security: Detecting unusual activity, protecting against unauthorised access, and maintaining the integrity of the betting platform.
• Responsible gaming: Monitoring usage patterns to identify behaviour that may indicate a player needs support, and making responsible gaming tools available and effective.
• Customer support: Responding to your queries, resolving disputes, and improving the support experience based on historical interactions.
• Platform improvement: Analysing aggregated usage data to understand how players use the platform and where improvements can be made.
• Marketing communications: Sending you relevant promotions, bonus offers, and platform updates — only where you have not opted out of receiving these.

We do not use your personal data to make fully automated decisions that have a legal or significant effect on you without human review. Automated systems may flag accounts for review, but a human member of the team will assess the situation before any significant action is taken.

5 Sharing Your Data

788 When does not sell your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks, and card networks receive only the transaction data necessary to process your deposit or withdrawal in PKR.
• Identity verification providers: Where we need to verify your age or identity, a specialist verification service may process your submitted documents under a strict confidentiality agreement.
• Technology and hosting providers: Third parties who support the technical operation of the platform — including server hosting, database management, and security monitoring — may have limited, controlled access to platform data.
• Legal and regulatory requirements: We may disclose information where required by applicable law, court order, or to protect the rights, property, or safety of 788 When, its users, or others.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of the business, your data may be transferred to the new entity. You would be notified before your data becomes subject to a different privacy policy.

All third parties we work with are required to handle your data securely and to use it only for the specific purpose for which it was shared. We do not permit third-party processors to use your data for their own marketing purposes.

6 Payment Data

Given that 788 When handles real-money transactions in PKR, we take payment data security seriously. Here is how payment information is handled:

• Full payment credentials — such as JazzCash PIN, Easypaisa account password, or bank card full numbers — are never stored on 788 When servers. These are entered directly into the respective payment gateway and processed there.
• We store a record of the transaction: the amount in PKR, the date and time, the payment method type, and the outcome. This is necessary for account history and dispute resolution.
• Withdrawals are only processed to payment methods previously used to deposit, as a fraud prevention measure.
• If you contact support about a transaction, you may be asked to confirm partial details of your payment method for identity verification — never the full credentials.

7 Cookies

788 When uses cookies and similar technologies on the platform. Cookies are small files stored on your device that help the platform function correctly and allow us to understand how it is being used.

We use the following types of cookies:

• Essential cookies: Required for the platform to work. These include session cookies that keep you logged in during your visit. Without these, core features such as your account, betting markets, and deposit pages would not function.
• Functional cookies: Remember your preferences — such as display settings or your preferred sports category — so you do not have to reset them on every visit.
• Analytics cookies: Help us understand which parts of the platform are most used, how long players spend on different sections, and where navigation improvements can be made. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, protect accounts from unauthorised access, and maintain platform integrity.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally — some features, including login and betting, may not work without them.

8 Data Retention

We keep your personal data for as long as your account is active, plus a reasonable period afterwards in case of disputes, chargebacks, or legal requirements. Specific retention periods are as follows:

Once the applicable retention period ends, your data is securely deleted or anonymised so it can no longer be linked back to you individually. Anonymised, aggregated data may be retained indefinitely for platform analytics purposes.

9 Your Rights

You have the following rights in relation to your personal data held by 788 When. To exercise any of these, contact support with your registered email address and a clear description of your request.

10 Minors

788 When is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on the platform or provided us with personal information, please contact support immediately so we can investigate and remove the data.

Account holders are responsible for ensuring that no underage person uses their credentials or has unsupervised access to any device on which the 788 When platform is logged in. If we discover that an account has been used by or on behalf of a minor, the account will be closed and any balance handled in accordance with our Terms and Conditions.

11 Security

We apply a range of technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest, particularly financial and identity records.
• Access controls that limit which team members can view personal account data, based on role and operational need.
• Regular security reviews and monitoring of platform infrastructure for unusual activity.
• Secure handling and disposal of physical documents containing personal information.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, change your password immediately and contact support. In the event of a data breach that affects your rights or interests, we will notify you in a timely manner.

12 Policy Changes

This Privacy Policy may be updated from time to time. When we make material changes, the "Last updated" date at the top of this page will be revised. For significant changes — particularly those that expand how your data is used — we will make reasonable efforts to notify you via your registered contact details.

Continued use of 788 When after a policy update constitutes your acceptance of the revised policy. We recommend checking this page periodically, especially before making deposits or registering for new promotions.

13 Contact

For any privacy-related queries, data access requests, or concerns about how your information is handled, you can reach us at:

• Email: [email protected] — please copy and paste this address into your mail client rather than clicking a link.
• FAQ: Visit our FAQ page for answers to common questions about accounts, data, and deposits.

Please include your registered email address and a clear description of your request so we can respond efficiently. We aim to respond to all data-related requests within five business days.